Art of Creating the Exceptional Customer Experience

Michael Blachly Michael Blachly

Whether you’re an independent practitioner or a corporate communicator, one of the top priorities is always keeping the customers happy. How do you go about doing that? What are the best practices? Join us May 25 when Michael Blachly describes the Art of Creating the Exceptional Customer Experience.

Michael is the Director of Client Development for Looper Reed & McGraw, a full-service, Texas-based law firm with nearly 100 attorneys. He brings more than a decade of experience in brand marketing, client development and corporate communications.

Michael is responsible for the firm’s strategic marketing plan, public relations, branding campaigns, market research, advertising, client feedback programs, and attorney training programs as well as development of promotional materials, newsletters, proposals and presentations, and client development events. (more…)

Filed under: Meetings — @ 11:04 am on May 3, 2010

President’s Message

More than 40 communicators from throughout the Metroplex attended our April professional development seminar on Social Media. The half-day seminar – A 360ยบ Look at Social Media – featured presentations by Steve Lee, APR, Chairman and Chief Pathfinder of Quicksilver Interactive Group; Betsy Pasley, ABC, Director of Employee Feedback for financial giant USAA; Jerrod Morris, Managing Editor for CorporateComplianceInsights.com and MidwestSportsFans.com; and Bud Kennedy, the prolific and popular columnist for the Fort Worth Star-Telegram. (more…)

Filed under: President's Message — @ 10:59 am on